Question 1

Where can the Platinum Kamados be installed?

Accepted Answer

The Platinum Kamado can be installed on the Outdoor Classic & Signature Cabinets Series & on the Kamado Cart.

Question 2

Is Platinum Kamado easy to maintain?

Accepted Answer

The Platinum Kamado operates via charcoal and/or wood chunks, therefore collecting and disposing of the leftover ash were our top design priority. The NewAge kamado comes with a patent-pending ash bucket that collects almost all the ash. Once the kamado is cool to touch, you can easily lift it up and dump the ash. The exterior surface of the kamado can be cleaned with a damp cloth. Please refer to the 'Safety and Care' & 'Cleaning the Ash' section of the Installation guide for more information.

Question 3

What material is the Platinum Kamado made up of?

Accepted Answer

The main body of the Platinum Kamado is made from a high-temperature resistant ceramic and all the metal components are made of Stainless-Steel 304.

Question 4

Does the Platinum Kamado need to be installed by a professional contractor?

Accepted Answer

The Platinum Kamado is designed for easy assembly by the end user and there is a step-by-step procedure provided in the Installation guide. However, since the kamado is a very heavy product, it is recommended to have a helping hand while moving it around and installing it onto the cabinets or the cart.

Question 5

Are all the installation manuals included with the Platinum Kamado?

Accepted Answer

The Platinum Kamado has a printed installation manual included in the packaging. Alternatively, you can access the installation manual on the NewAge Products website: https://newageproducts.com/support-hub/

Question 6

What is the warranty on the Platinum Kamado?

Accepted Answer

When installed, operated, and maintained according to the instructions, NewAge provides a limited warranty for the product. Please read through the NewAge Warranty policy. In case of any additional questions or queries contact our Customer Service team at 1.877.306.8930.

Question 7

Are the tools for installation included in the package?

Accepted Answer

Yes, a 10 mm Wrench and a Phillips Screwdriver are included in the Platinum Kamado Package.

Question 8

What are the different accessories provided with the Platinum Kamado?

Accepted Answer

There is a wide variety of Kamado accessories available from NewAge. Some accessories are included with the Kamado and some are optional that you can purchase. Please refer to the Platinum Kamado Installation Guide for the list of included accessories and optional accessories.

Question 9

Does Platinum Kamado come with the Cover?

Accepted Answer

No, the cover doesn’t come with the Platinum Kamado. However, you can purchase from www.newageproducts.com.

Question 10

Does Platinum Kamado come with charcoal handling tools?

Accepted Answer

The Platinum Kamado comes with a Charcoal stirring rod and Grate lifter gripper to avoid any burn hazards and for better handling of the Charcoal.

Question 11

What type of fuel can be used for the Kamado?

Accepted Answer

For a healthy cooking result and higher efficiency, NewAge recommends only lump charcoal and natural dry wood chunks.

Question 12

What material is the handle and Kamado cart side table made of?

Accepted Answer

The handles and the Kamado cart side tables are made of premium teakwood. Since this is natural wood, it is recommended that you apply teak oil every six months for better look preservation and longevity of the wooden parts.

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